Return & Refund Policy

Check Before You Pay

You may open the parcel and check it in front of the delivery person. If the item is wrong, damaged or clearly not what you ordered, refuse the delivery — that is the simplest resolution and costs you nothing.

What Can Be Returned

The wrong product or the wrong size was delivered.
The bottle arrived damaged, leaking or with a broken seal.
An item is missing from the parcel.

Report any of these within 24 hours of delivery, with a photo or an unboxing video. That evidence is what lets us claim against the courier, so we cannot process a claim without it.

What Cannot Be Returned

A perfume you simply did not like the smell of. Fragrance is personal and reacts to individual skin — this is exactly what our 3ML and 5ML decants are for.
Any bottle that has been used, sprayed or had its seal removed (except where it arrived damaged).
Decants and sample sizes, which are filled to order.

How Refunds Work

Once we receive the returned item and confirm its condition, we refund within 5–7 working days to bKash, Nagad or bank transfer, whichever you prefer. Delivery charges are refunded only when the fault was ours.

Exchanges

Prefer a different fragrance instead of a refund? Tell us when you report the issue and we will exchange it, subject to stock.

Start a Return

Message us on WhatsApp with your order number and a photo of the item. We will confirm the next step the same day.

Return & Refund Policy